Welcome to the Lovestamp Australian & New Zealand Store.
Lovestamp Terms, Policies & Conditions

* Please note all orders placed after corresponding cut off dates will NOT be delivered prior to Christmas and will be unable to be refunded or cancelled. These orders will be posted after Christmas.

| Payments |
Lovestamp accepts Direct Debit or Paypal.
Payment in full must be received before your order will be created.

| Lead Time |
Most Lovestamp orders can take up to a minimum of 14 business days (Mon – Fri), from the date of payment received by Lovestamp to complete to post.
Please check individual design listings for exact delivery times as these do vary from piece to piece.
*Please note this excludes weekends & public holidays*
We do try extremely hard to get them done before then, and usually succeed 99.9% of the time.
We do offer a rush service for our clients, this is at a cost of $20.00 per order, but is only after discussion and confirmation by me. Please contact me to discuss this option via the contact tab above.
Sometimes there may be unfortunate and out of my hands delays in receiving your order due to unforeseen circumstances, if this occurs I will notify you as soon as possible regarding this.
| Please be aware |During certain peak seasons (Christmas, Mother’s Day, Valentine’s Day, etc) postage may take longer due to the volumes of mail being processed at these times of year.

Please also note that refunds will NOT be given in the case of “change of mind” due to not reading the delivery times on each individual piece. A credit will be given but a refund will not. This is agreed to when you purchase from Lovestamp.

| Postage – Very Important please take note|
Lovestamp has flat rate postage of $6.00AU to Australia and New Zealand no matter how much you order.
Lovestamp ships via Australia Post. All orders are posted via Registered Post or Express Post. We will advise you once your item has been posted via email. Please be aware Lovestamp is situated in a regional area so it may take a couple more days for delivery. If you’re not home to receive your parcel and the driver feels it’s not safe to leave it a calling card will be left and your parcel can be collected from your nearest post office. Please note that once an item is with Australia Post, we will no longer take responsibility for lost, broken or misplaced items. Items will not be replaced by Lovestamp due to mail going missing. If you would like to insure your item, please let me know and I will quote you on this prior to ordering.
Lovestamp is not liable for any lost items, damage or delays after they have been sent with Australia Post. You may want to consider insuring your order, please let us know if you would like us to add insurance to your order.

|GIFT CERTIFICATES|
Gift certificates are available for purchase. You will receive your gift certificate with a code that will need to be entered when a purchase is made to redeem the certificate. Each gift certificate can only be used once, no cash value will be given and no leftover credit balances are kept. They are good for 6 months. They are not transferable and not redeemable for cash. Please treat them like cash as once they are lost or stolen they cannot be replaced.

|CHAIN REPLACEMENTS|
If you chain breaks for any reason in the 6 months from date of purchase we will replace free of charge. You will need to return the original chain to us via Registered Post to Lovestamp P O Box 353 Tewantin, once received we will send you out a replacement chain. All chains requiring replacement after these dates can be purchased online.

|REFUNDS & EXCHANGES|
Due to the custom work involved in each piece, I cannot accept returns or exchanges. The only exception to this is if there is a personalization mistake on my part, please contact me and I will replace the item ASAP.
If the error was not our mistake, and you are just unhappy with the product or the font you chose, then the piece is yours to keep.
We reserve the right to judge our own quality, we do our absolute best to send out the highest quality of hand stamped jewelry!
We cannot remake or partially refund without the original piece returned first. Once this is agreed upon the piece needs to be returned in the original and unworn condition within 7 business days.
Because all of Lovestamp jewellery is custom made just for you, ALL SALES ARE FINAL and there are no refunds or exchanges. Please be sure to check and triple check all personalization details. Refunds cannot be given for change of mind.
I create your personalized sterling silver , gold filled & 9ct gold items by hand. All personalized products are one of a kind. No two pendants will be identical in shape, size or texture and letters will not be perfectly aligned, spaced or shaded. Due to the handmade and hand cut nature of these pieces they may also have some small surface scratches as well. As each piece is hand stamped and not engraved with a machine, some slight indentation may come through from the lettering placement, also some scratching on the back due to this process, these are not considered flaws and I feel this adds to the character and uniqueness of our products. Please also be aware that metal on metal will cause scratching from wear. Also Swarovski’s on top of metal will cause surface scratching over time. This is not a flaw but part of the design. These natural variations should be expected, and are not considered flaws.
If you are after perfection or cookie cutter big chain store jewellery then Lovestamp is not for you.

Please also note that refunds will NOT be given in the case of “change of mind” due to not reading the delivery times on each individual piece. A credit will be given but a refund will not. This is agreed to when you purchase from Lovestamp.

Ring Sizing – |IMPORTANT SIZING INFORMATION|
You must know your ring size prior to ordering this piece. You will need to go to a local jeweller and have you finger sized and then let us know the size for your ring. This is very important, rings will not be refunded for incorrect sizing recieved. This is final.

|Other terms that Lovestamp will not be held responsible for are the following|–
- If a product has been modified, changed or repaired by someone other than Lovestamp
- Any faults or defects from wear and tear or lack of proper care and cleaning
- Any defects resulting from neglect, accidental damage, misuse.

|What is Gold–Filled?|
Gold-filled describes when a layer of gold is mechanically and permanently bonded with heat and pressure to the surface of base metal, then rolled or drawn to a given thickness. The only thing that comes in to contact with your skin is 14kt Gold. You should not confuse this process with gold plating because Gold Filled has 100 times the amount of 14kt Gold as plating. It is strong, durable, and resistant to tarnish. Gold Filled will not flake, chip or cause allergies the way gold plate does. Many antique pieces, especially watches, are made from 14kt Gold Filled metal. In the jewellery industry the quantity of gold must be at least 1/20th by weight of the total product. Items listed as 14/20 means it is 14k gold equalling 5% of the weight of the piece. The result is a metal that looks and wears like 14kt gold but is much more affordable.
Gold-filled items will remain gold for if cared for properly. Gold filled items are very beautiful and look exactly like solid gold items (unlike gold plate which looks rather tacky, in my opinion). They should last as long as an equivalent piece in sterling silver. All of my gold filled supplies come from the USA and conform to US law.
If you would like to read more information please go here. Thank you.

|Additional Policies|
Lovestamp product prices and postage are subject to change at anytime.
Purchasing from Lovestamp means that you have read and agree to all terms and conditions set out here. You will be asked at checkout if you have read and agreed with these terms and you will not be able to complete the checkout process until you have agreed that you have read these policies and agree to them.
The lovestamp store contains original graphics, art and designs so get inspired but don’t steal, karma is real!
If you have any questions please contact us at info@lovestamp.com.au
Thank you & Enjoy!